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For this assignment, assume you are the executive director hired for the regional communications center in your community. As the communications center executive director, you oversee law enforcement, fire, and ambulance services in your jurisdictional area (e.g., city, county, or region).
You must write a research report that is suitable for an audience of your chosen governing body (e.g., council, commissioners, or town board) that will address the actions you will take and the resources you will need to correct a major communications center deficiency. Due to a whistleblower complaint, it was recently discovered that the call processing times at your regional communications center were falsified by your predecessor. Your 90th percentile times for emergency call processing is now 3 minutes and 1 second. Address the elements below in your report.
Develop a new organizational matrix for the emergency medical communications within the center.
Include an introduction describing the knowledge, skills, and abilities that are required of communications center dispatchers.
Explain how metrics will be used and data performance will be relayed.
Explain how timely call processing will be balanced with empathetic dispatcher interactions.
Identify relevant communication center tools, such as a computer-aided dispatch system with mapping.
Detail potential liability consequences if this communications center deficiency is not addressed in a timely manner. Provide the state or federal regulation that governs this situation.
Your research report should be at least two pages in length, not counting the title or reference pages.
Support your report with at least two academic sources. All sources used should be academically credible. All sources should be formatted using APA Style for both in-text and reference citations. Use APA Style to format this assignment.
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